Updates

 

April 1. 2021

Guidance for Visitors:

o All visits must be booked ahead.

o All visitors must be screened prior to visiting and sign out when leaving.

o Please follow respiratory and infection control measures at all times.

o Appropriate masks must be worn while at the facility, both inside and outside. We will provide these masks.o Visitors are asked to perform hand hygiene regularly while on site. If you need to use the washroom, please use the common washrooms located in the hallways outside each neighborhood.

o Bistro will not be available for the visitors, residents or tenants at this time. Please do not try to access the Bistro.

o Please do not go anywhere else in the building other than going directly to your designated visiting area and follow the same when leaving.

o Please avoid any unnecessary touching of any surfaces in the common areas and in the resident’s rooms/suites.

o Please do not try to contact any other resident or tenant other than your loved one.

o Please refrain from eating or drinking while on site. To do so requires the removal of masks which increases the risk of spread.

o Visitors needing water can request a glass of water from the staff. This will require removal of your mask to drink, please ask for access to an outdoor space to drink the water where it is safe to remove your mask (i.e., there should be no one in 6 feet proximity).

o If you need to speak to the staff, please call at later time or if immediate assistance required please use the emergency call system. Please do not go out looking for the staff.

o We are currently unable to accommodate areas for walking on regular basis due to weather. Please ask staff for assistance to access the patios when weather permits.

  • -  To avoid exposure, to follow safety protocols and our sanitizing procedures we will be unable to accommodate any guests or family members in the dining room for any given reason. Visitors are not allowed to access the serveries or fridges.

  • -  Please note that for any food or other items, we are following the previous routine to drop the items including packaged food and we will deliver everything to appropriate destination after sanitizing.


Outings away from The Residence at Morgan Heights:

- What has changed?

o Residents are now permitted to leave the facility with family for outings and visits. These outings must follow the current Medical Health Order in place for all British Columbians. This currently includes visiting outside instead of inside, maintaining social distance, and wearing a medical mask. If you choose to share a meal, these should be outside and distanced, with no shared food (i.e., dips or shared bowls).

- What has not changed?


o Residents and accompanying family member must wear medial masks and practice social distancing and hand hygiene while out and change their clothing upon return to the facility.

o Public transportation and taxis continue to be considered high risk locations and should be avoided. Personal cars and Handy DART continue to be considered safe.

o Residents are required to sign out and sign in to facilitate contact tracing.

 
 
March 30.2021
 
Re: Revisiting Visitors access other than essential visitors

We know that it is hard for families to be separated due to COVID-19 prevention and control measures. Some measures were put in place in the past including essential visitor restrictions, which turned out to be critical in protecting our most vulnerable seniors.

We have worked very hard during the last 12 months to protect our residents, tenants, staff and families. With the dedicated effort from our staff and management we were successful in keeping all of our residents and tenants free of COVID-19. We appreciate all the efforts of staff and families during some testing times.

While some of the measures like hand hygiene, use of mask, self screening and minimum exposure to enclosed crowded spaces must remain in place, there is an opportunity for us to ease/modify visitor restrictions so the visits can be more interactive as per new provincial guidelines. At the same time, we strongly believe that a face time visit is a much more secure way to connect with your loved one and should be utilised instead of an in person visit unless you feel that it is absolutely necessary to visit in person.

We are now able to offer the indoor and patio visits as recommended by the Provincial Health Officer from 0900hrs.-1830hrs. everyday. Family members are nowallowed to visit in their loved one’s rooms without any supervision.

We strongly believe that visiting family members will take all recommended precautions while visiting their loved one including thorough hand hygiene and use of recommended face mask at all times.

In order to maintain the safety of our residents and tenants, we expect the following from the visiting family member.

  • Visitor must follow the direction provided by the assisting staff members.

  • Touching or hugging the resident during your visit should be done with extra

    caution or avoided.

  • Visitor must follow all recommended safety measures with the recommended

    respiratory etiquette at all times.

  • Please limit your interaction with your family member only. Please stay inside

    the resident’s own room or in a designated visiting area at all times.

  • Please do not touch or interact with any other resident other than your loved

    one.

  • Although there is no time limit put in place for the visits at this time, please try to keep your visit short to minimize exposure.

  • Please leave the facility immediately after your visit.

  • Please keep the mask on at all times while you are inside the facility including entrance door.

  •  We have following measures in place to facilitate the safe family visits:

  • Resident/tenant and visitors must not have any symptoms of illness, even mild symptoms.

  • Residents/tenants and staff are screened twice-daily.

  • All visitors need to self-screen for illness before they arrive by asking themselves:

    Do I have a fever, cough, shortness of breath or do I feel unwell?

    If you answer yes, please do not visit at this time. Every visitor will be screened before each visit.

  • Please maintain social distancing while inside the building and before entering in the main entrance.

  • The building can only be accessed from the main entrance to ensure better screening.

  • All the door handles and high touch surfaces are disinfected multiple times throughout the day.

    These visits will continue as recommended by the Provincial Health Officer as long as our home remains free of a COVID-19 outbreak.

    You can also continue to stay connected with your loved one by phone, e-mail and letter.

    The health and safety of our residents and staff is our first priority, and we appreciate your cooperation.

    Sincerely,

    Amrinder Gill,
    Administrator
    The Residence at Morgan Heightsp. 604.535.1118 ext. 102

Memo: December 21, 2020

 

We are resuming our indoor visits with ONE (designated) adult family member and will be using the 2nd floor TV lounge and the second floor lounge adjacent to the 27th Avenue entrance to the building. 

 

Access to the designated visiting areas will be provided by the assisting staff member/s through the black gate at the top of the driveway.

 

We strictly adhere to the one designated visitor policy as directed by the Provincial Health Officer.  We strongly encourage all families to comply with the one designated visitor policy and the designated visitor must complete self-screening every time before visiting their loved one.

 

We strongly recommend the self-screening at least two days ahead of your scheduled visit.  If you find any of the symptoms mentioned - Headache, fever, rash, diarrhea, runny nose, cough, sore throat, shortness of breath - Please inform the visitation scheduler to cancel the visit and contact 811 to get further directions. 

 

If there is a need to change the designated visitor:

- Please provide two weeks notice to the scheduler.

- The future designated visitor must self-screen for any of the above mentioned symptoms in those two weeks.

-The present designated visitor may continue to visit during the two week notice period. 

- In exceptional circumstances the two week notice may be revisited. 

In order to maintain our safety measures, we expect the following from the visiting family member:

- Visitor must follow the direction provided by the assisting staff members.

- Visitor must wear a medical grade facemask that meets ASTM International and ISO (or equivalent) performance requirements for bacterial/particulate filtration efficiency. If you do not have one, one will be provided to you.

- Visitor must leave within assigned visiting time

- Touching or hugging the resident during your visit is strictly prohibited.  Any such attempt will result in the immediate end of the visit with the possibility of cancellation of all future visits.  

- Visitor must follow all recommended safety measures with the recommended respiratory etiquette at all times.

- Assisting staff member/s will actively monitor the visits and at any time they feel there is any risk to the safety of the staff, resident or family member they will have the full authority to stop the proceedings immediately and ensure the safety of the resident, staff and visitor. 

 

To arrange visits and Face Time visits, please email Megan McGrath (Recreation Manager) at: This email address is being protected from spambots. You need JavaScript enabled to view it. or call 604 535-1118 ext 110 or 351.

 

You can also continue to stay connected with your loved one by Face Time, phone, email and letters.  

 

The health and safety of our clients and staff is our first priority and we appreciate your cooperation with our designated visitor restrictions. 

Sincerely,

Amrinder Gill

Administrator

The Residence at Morgan Heights

604 535-1118 ext 102  

Memo: COVID-19

We understand this is an incredibly difficult time for both our residence and their families to be apart due to COVID-19 prevention and control measures. These measures, including essential visitor restrictions, are critical in protecting the health of our residents/tenants who are the most vulnerable to COVID-19.

At this time, in order to protect our residents and staff we are forced to suspend all ‘in person’ social visits until December 13, 2020.  We want to ensure you that at present there are no signs of any infection among residents or staff at The Residence at Morgan Heights.

The decision to suspend the social visits was made after extensive discussion with and at the direction of public health as one of our staff members, who was already off duty for a number of days, has tested positive for COVID-19. We are fully supporting the affected staff member to stay home and quarantine. We are monitoring all residents for symptoms and all staff who may have had contact with the affected staff member were immediately sent home with pay to self-isolate.  All the neighbourhoods are completely isolated within our facility with no staff working outside of  their assigned neighbourhood.  We are constantly staying in touch with public health and we will resume the visits sooner if public health advises us to do so.

Face time visits are a more secure way to connect with your loved one and should be utilised. You can also continue to stay connected with your loved one by phone, e-mail and letter.

The health and safety of our residents and staff are our first priority. We appreciate your cooperation with our temporary essential visitor restrictions.

Sincerely,

Amrinder Gill

Administrator

The Residence at Morgan Heights

p. 604.535.1118 ext. 102

November 9. 2020        Memo:Covid 19

The Social Visits have been revisited by Fraser Health and Social Visitation will continue with one designated visitor.  If you received a previous email on November 9th regarding changes to visitation please disregard it.  The guidelines for essential visit remain the same as per an attached letter from our Administrator Amrinder Gill. 

Essential items and supplies to be dropped off for the residents will continue as follows:

-Please do not drop off any upackaged food, flowers or plants

-Please remember to ensure that all such items are commercially packaged with non-porous material so we are able to disinfect them before bringing the items to the neighbourhoods.

-There are bins between the double doors at the front entrrance.   Please leave your items in a labeled disposable bag in one of the bins.  Staff may greet you at the door or you can use the buzzer on the right hand wall to let us know that items have been dropped off. 

Staff, residents, families and volunteers very much like on big family and we are all missing those families and volunteers but we are making the best of it and supporting one another. 

If you have any questions or concerns, please contact our Administrator, Amrinder Gill : 604 535-1118 ext 102 / This email address is being protected from spambots. You need JavaScript enabled to view it.

We appreciate that you are cooperating with the guidelines that have been set by the Provincial Health Officer to take the precautions to reduce the risk to you, your loved ones and our staff.  

Please continue to stay safe.  

November 9, 2020

As we are entering the second wave of COVID-19 it seems to be intense and causing higher rates of infections.  The measures, including essential visitor restrictions, are critical in protecting the health of our residents/tenants  who are most vulnerable to COVID-19.  We are working extremely hard to keep our building free of any infection including COVID-19.  

As part of our continued efforts to keep the residents and tenants safe the following new measures are in place for better screening of visitors and staff:

- Installation of smart thermal and mask screening devices in all entrances. They are currently being integrated with our security system.  All smart scanners are already operational with integrated immediate smart alert system.

- Four full time emplyees added to our team to provide more visiting opportunities, enhanced infection control and added manual screening of staff and visitors.

- Change of air filters in our extensive filtration system in the entire building.

- Implementation of UV light disinfection during room/suite turnover. 

While these measures must remain in place, we are trying our best to provide meaningful interactions between families and residents.  We recognise the importance of socialization and family visits, as well as the adverse effects of prolonged isolation on our seniors.

We will continue to work hard to explore new ideas so that we are able to achieve a better visiting experience while maintaining the safety of the residents, staff and families.  At the same time, we are tryng to abide by the rules set out by the Provincial Health Officer.  

We are now able to offer indoor visits with ONE (designated) adult faimily member in the 2nd floor TV lounge and in the second floor lounge adjacent to the 27th Avenue entrance to the building.  Access to the designated visiting areas will be provided by the assisting staff member/s through the black gate at the top of the driveway and the oudoor patio facing the driveway.

We strictly adhere to the one designated visitor policy as directed by the Provincial Health Officer.  We strongly encourage all families to comply  with the one designated visitor policy and the designated visitor must complete self screening every time before visiting their loved one.

We strongly recomment the self screening at least two days ahead of your scheduled visit.  If you find any of the symptons mentioned - Headache, fever, rash, diarrhea, runny nose, cough, sore throat, shortness of breath - Please inform the visitation scheduler to cancel the visit and contact 811 to get further directions. 

If there is a need to change the designated visitor:

- Please provide two weeks notice to the scheduler.

- The future designated visitor must self screen for any of the above mentioned symptoms in those two weeks.

-The present designated visitor may continue to visit during the two week notice period. 

- In exceptional circumstances the two week notice may be revisited. 

In order to maintain our safety measures, we expect the following from the visiting family member:

- Visitor must follow the direction provided by the assisting staff members.

- Visitor must wear a medical grade face mask that meets ASTM International and ISO (or equivalent) performance requirements for bacterial/particulate filtration efficiency. If you do not have one, one will be provided to you.

- Visitor must leave within assigned visiting time

- Touching or hugging the resident during your visit is strictly prohibited.  Any such attempt will result in the immediate end of the visit with the possibility of cancellation of all future visits.  

- Visitor must follow all recommended safety measures with the recommended respiratory etiquette at all times.

- Assisting staff member/s will actively monitor the visits and at any time they feel there is any risk to the safety of the staff, resident or family member they will have the full authority to stop the proceedings immediately and ensure the safety of the resident, staff and visitor. 

To arrange visits and Face Time visits, please email Megan McGrath (Recreation Manager) at: This email address is being protected from spambots. You need JavaScript enabled to view it. or call 604 535-1118 ext 110 or 351.

You can also continue to stay connected with your loved one by Face Time, phone, email and letters.  

The health and safety of our clients and staff is our first priority and we appreciate your cooperation with our designated visitor restrictions. 

Sincerely,

Amrinder Gill

Administrator

The Residence at Morgan Heights

604 535-1118 ext 102  

 

 

 

July 28, 2020

MEMO: COVID-19

The Ministry of Health, working with the Provincial Health Officer, Dr. Bonnie Henry, has recently developed updated guidelines to support visits between family members and residents of long-term care homes and assisted living facilities. Our priority is protecting residents, so we are taking a cautious and phased approach. Under these new guidelines, residents will be able to visit in-person with one family member or friend. 

  • As per attached is a letter updating the guidelines to support visits and the poster provided by the BC Ministry of Health regarding Social visiting guidelines for Long Term Care and Assisted Living facilities.
  • We are proud to announce that we have added a new staff member, Jane Boutilier, to our Morgan Heights team to accommodate more family visits.
  • Face Time visits. To arrange Face Time visits, please email Megan McGrath (Recreation Manager) at: This email address is being protected from spambots. You need JavaScript enabled to view it. call 604-535-1118 ext. 110 or 351
  • Please read the attached letter regarding visits. The specifics, including timings, will be available through our recreation department. We do thank you for all of your support and patience, but please do understand the challenges presented by this rapidly evolving situation and this may lead to patio visits temporary stopped.

Visitor access other than essential visitors 

MEMO: COVID-19.            

The safety and well-being of our residents and staff are top priorities for Morgan Heights, and we will continue to follow direction from public health officials and experts regarding the best infection prevention and control measures to take to avoid transmission of the COVID-19 virus.

  • As BC begins to loosen restrictions and everyone looks forward to bringing some normalcy back into their lives, we know that this is not the case for long-term care facilities. Age alone makes our residents vulnerable to COVID-19 and we want to continue to make sure we do what is best for them to keep them safe and healthy.

Everyone at Morgan Heights is healthy & doing well.  While we are still not able to have visitors we hope everyone who stops by to drop off something for a loved one enjoys our beautiful windows as much as we do. 

The safety and well-being of our residents and staff are top priorities for everyone at The Residence at Morgan Heights.   We will continue to follow direction from public health officials and experts regarding the best infection prevention and control measures to take to avoid transmission of the COVID-19 virus.

Services & Care

At The Residence at Morgan Heights seniors benefit from a client-centered approach which starts by identifying the individual needs of each senior.

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Careers

If you are inquiring about a resident care position with The Residence at Morgan Heights, please email or fax your resume to our administration office.

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Contact Us

The Residence at Morgan Heights
15955 27th Avenue, Surrey BC, V3Z 3W3 Canada
Phone: 604-535-1118

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